गोपनीयता नीति

Effective Date: 15/06/2025

Welcome to sakshamlife.in, the official online store of Saktek Foundation, a Section 8 registered non-profit organization. We are committed to protecting your privacy and handling your data responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, especially through the Shopify platform.

1. About Us

Saktek Foundation provides affordable assistive gadgets and technologies that support visually impaired individuals across India.

Website: https://sakshamlife.in
Email: support@sakshamlife.in
Phone: +91 9667344343

2. Information We Collect

We may collect the following types of data when you visit or make a purchase from our website:

a) Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing and Shipping Address

b) Sensitive Personal Data

  • Payment information (via secure gateways)

  • Passwords (if you create an account)

c) Technical Information (via Shopify)

  • IP address

  • Browser type, time zone, device info

  • Shopify session data and cookies

  • Order history and purchase behavior

d) Optional Information

  • Feedback or support messages

  • Newsletter sign-ups (with consent)

3. Use of Your Information

We use your data to:

  • Process and fulfill orders

  • Manage your account and preferences

  • Communicate order updates

  • Send optional newsletters (if opted in)

  • Improve our store and user experience

  • Comply with legal and financial obligations

4. Shopify and Data Handling

We use Shopify to host and operate our online store. Shopify automatically collects and processes certain data on our behalf, including:

  • Cart and checkout activity

  • Payment information

  • Device, browser, and IP details

You can read Shopify’s Privacy Policy here:
https://www.shopify.com/legal/privacy

5. Legal Basis for Data Collection

We process your information on the basis of:

  • Consent (when you sign up or place an order)

  • Contractual necessity (fulfilling your purchase)

  • Legal obligations

  • Legitimate interest (e.g., site security, service improvement)

6. Consent and Your Rights

When you submit your information, you consent to its collection and use under this policy.

You have the right to:

  • Request access to your data

  • Ask for corrections or updates

  • Withdraw your consent

  • Request deletion of your data

  • Opt-out of marketing emails at any time

To exercise your rights, email us at 

  • support@sakshamlife.in

7. Sharing Your Information

We only share your personal data with:

  • Payment processors (Razorpay, Paytm, PhonePe, Shopify Payments)

  • Delivery partners (for shipping your products)

  • Shopify (as our platform provider)

  • Government/legal authorities when legally required

We do not sell or rent your data.

8. Data Security

We follow Shopify's and Indian legal standards for data protection:

  • SSL encryption (HTTPS)

  • Secure, PCI-compliant payment gateways

  • Password protection and limited admin access

  • No storage of your card/UPI data on our servers

9. Children's Privacy

Our products and services are intended for adults.
We do not knowingly collect personal data from anyone under 18 years of age.

10. Data Retention

We retain your information:

  • As long as necessary to fulfill your orders

  • For compliance with tax, legal, and accounting obligations

If you wish to have your data deleted, contact us at the email below.

11. Grievance Officer (For all related Grievances)

Grievance Officer
Name: Mr Vikas kakkar
Email: support@sakshamlife.in
Response Time: Within 30 days

Please contact our Grievance Officer for any questions or complaints about data handling or privacy concerns.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated "Effective Date."

13. Contact Us

Saktek Foundation
Email: support@sakshamlife.in
Website: https://sakshamlife.in
Phone: +91 9667344343