Frequently Asked Questions (FAQs)

1. What is Saksham Life / Saktek Foundation?

Saksham Life (sakshamlife.in) is the official online store of Saktek Foundation, a not-for-profit company registered under Section 8 of the Companies Act, 2013. 

The Foundation is committed to providing affordable, accessible, and innovative assistive devices, including gadgets for mobility, reading, communication, and independent living.

2. Who oversees Saktek Foundation and what is its mission?

Saktek Foundation operates under the guidance of Saksham Trust. 

Mission: To empower the visually impaired through affordable assistive technologies.
Vision: An inclusive society with equal opportunities for all, regardless of visual ability.

3. Who can place orders on sakshamlife.in?

Anyone can place an order. However, if the product is intended for a minor or a student, the order should be placed by an adult — such as a parent, guardian, or educator — who agrees to our Terms & Conditions.

4. What payment methods are accepted?

We accept secure payments via:

• Credit / Debit Cards
• UPI
• Net Banking
  

All payments are processed through secure payment gateways with encryption and fraud protection.

 

5. What are your shipping timelines?

Order Processing Time: 1–3 business days
Estimated Delivery:

• Metro Cities: 3–6 business days
• Other Locations: 5–10 business days

For more details, read our Shipping Policy.

 

6. Can I return or replace an item?

Yes. We offer returns and replacements for items that are damaged, non-functional, or incorrectly shipped. You must notify us within 14 days of delivery and submit a short video showing the issue.

Visit our Return & Refund Policy for complete instructions.

7. Do you provide product warranty or after-sales support?

While we do not offer formal product warranties, we inspect and replace products if issues are reported within 14 days. For guidance, training, or support, contact us via email or WhatsApp.

8. Do you accept bulk or institutional orders?

Yes. We collaborate with schools, NGOs, government departments, and private institutions serving people with visual impairments. Please contact us at info@saktek.in for bulk order inquiries.

9. Is my personal information secure?

Yes. We comply with Indian data protection laws including the Information Technology Act, SPDI Rules, and the DPDP Act. All transactions are encrypted, and personal data is never shared without consent.

Please read our Privacy Policy for full details.

10. How can I contact customer support?

Saktek Foundation
486, Double Storey, New Rajinder Nagar, New Delhi – 110060
Email: support@sakshamlife.in
Phone: +91-9667344343
WhatsApp / Text: +91 9667944343

Need More Help?

Please use our Contact Us page for additional queries, custom orders, or accessibility guidance.